Privacy Policy

Suppdock respects your privacy and is committed to protecting your personal data. This Privacy Policy will inform you as to how we look after your personal data when you visit our website or purchase goods from us. It will also tell you about your privacy rights and how the law protects you.

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

Important information and who we are

We are Suppdock Commerce Private Limited. We are a company incorporated and registered in Pune, India. Our registered address is 11, Kesari Sadan, Premnagar, Pune-411037.

When we refer to “we”, “us” or ”our” in this policy, we are referring to Suppdock Commerce Private Limited. We are the data ‘controller’ in relation to the personal data you provide to us, which means we determine the purposes and the way in which your personal data is, or will be, processed.

Purpose of this Privacy Policy

This Privacy Policy aims to give you information on how we collect and process your personal data so that you can be confident when you deal with us that you know what your personal data is being used for and that it is being kept safe. This covers the personal data we obtain from individuals in relation to our websites at www.suppdock.com (“Sites”), and in relation to our compostable foodservice packaging products (“Products”) and related waste management consultancy services (“Services”).

It is important that you read this Privacy Policy together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you, so that you are fully aware of how and why we are using your data. This Privacy Policy supplements the other notices and is not intended to override them.

We use the following definitions in this policy to cover the different categories of individuals we interact with via our Sites and Services:

Business contact: means an individual employee, consultant or agent of any supplier, distributor, purchaser or other commercial organisation we engage with in relation to our business.

Customer: means an individual customer we sell to, whether via our Sites or otherwise.

User: means any person accessing our Sites.

Third-party links

Our Sites may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our Site, we encourage you to read the privacy notice of every website you visit.

How is your personal data collected?

We use different methods to collect data from and about you including through:

Direct interactions: You may give us your personal data by filling in forms or by corresponding with us in person, by email, by phone, by post or otherwise.

Automated technologies or interactions: As you interact with our Site, we may automatically collect Technical data using cookies and similar technologies.

Third parties or publicly available sources: We may receive personal data about you from analytics providers or public sources such as Google.

Information we collect from you

We may collect and process the following data about you:

Account data: Name, address, and email address.
Contact data: Name, date of birth, billing and residential addresses, email, and phone number.
Financial data: Bank account details, credit history, and reports.
Marketing data: Preferences in receiving marketing and communication preferences.
Payment data: Stored payment card information (with consent).
Technical data: IP address, browser type, OS, login data, and location.
Transaction data: Products and Services purchased and payment records.
Usage data: How you use our Sites and Services.

How do we use your personal data?

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

To perform a contract with you (when you purchase from us).
Where you have provided consent (for marketing).
Where necessary for legitimate business interests.
Where required to comply with legal obligations.

Purpose/activity	Type of data	Lawful basis for processing
To set up your account	Account data	Performance of a contract with you
To respond to your enquiries	Contact data	Consent / Legitimate interests
To process your order	Account & Contact data	Performance of a contract
Storing payment cards	Payment data	Consent
To send you marketing emails	Marketing data	Legitimate interests / Consent
To personalise our Sites and improve User experience	Technical data	Legitimate interests

Disclosure of your information

We may have to share your personal information with the following third parties:

External service providers (web hosting, analytics, payment processors)
Warehousing and distribution partners
Professional advisers (lawyers, bankers, insurers)
Regulators and authorities (as legally required)

Data security

We have put in place appropriate security measures in accordance with industry best practice to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

All information you provide to us is stored on secure servers. Any payment transactions will be encrypted using SSL technology and using trusted third parties. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, no method of transmission of information via the internet is completely secure. However, we follow all PCI-DSS requirements and implement additional generally accepted industry standards so that we can do our best to protect your personal data.